What is an OMBUDSMAN?
A person who is concerned with protecting the civil and human rights of elderly persons in long-term care facilities, such as a nursing home or an assisted living facility.
A problem-solver and a mediator.
An objective investigator of complaints.
What can the Ombudsman do for you?
Provide a place where a resident of a long-term care facility or their family can discuss a problem and receive assistance.
Help long-term care residents obtain the appropriate legal, social, recreational, physical and emotional services necessary for quality-of-life with dignity.
Assist long-term care staff to meet the needs and concerns of those who use their facilities.
Educate the community about the long-term care system.
Identify gaps in services provided, report findings and help achieve equitable solutions.
Advocate for needed improvements in legislation and policies affecting long-term care.